Back to all discussions

  •   about 11 years ago

Kandy Account Creation Failure

Hello!

I've tried creating a Kandy account a couple times and keep getting an account creation failure email after entering my info on the Kandy website. The error email says: "Thank you for choosing Kandy. Unfortunately, there was an error during your account creation." Any ideas on how I can create an account? I'd love to get started on this as soon possible!

Thanks,
Liam

  • 5 comments

  •   •   about 11 years ago

    Hey Liam! We were upgrading our servers, which caused a little down time on the registration. Sorry about that! Please try now and let me (srinivasan.baskaran@kandy.io) know If you're having trouble again.

    Thanks,
    Srinivasan

  •   •   about 11 years ago

    Hey Srinivasan,

    Responded to your email, but also just wanted to post on here for clarity/consistency -- I was able to create an account and login.

    Thank you very much!
    Liam

  •   •   about 11 years ago

    Hey Liam,

    Please see my comments for other questions,

    #2. Yes it is possible but unfortunately we are not supporting REST API end point on the iOS device currently.

    #3. Uploading your own push certificate for a domain is in the roadmap, but not yet supported. Please share your .pem file to me (Srinivasan.baskaran@kandy.io) and will help you on manually.

    #4. The current Kandy iOS SDK version 1.3 getting notification only by APNS, but in our future release Kandy iOS SDK version 1.4 will support getting notifications by webSocket.

    Thanks & Regards,
    Srini

  •   •   about 11 years ago

    Great, thanks a lot, Srini -- I will shoot you an email shortly.

    As an aside, could you guys update the docs with this info? As it stands, it's unclear (e.g., site says I can upload push cert, so I spend time searching for it) and leads to a frustratingly large amount of time lost.

    Thanks again,
    Liam

  •   •   about 11 years ago

    Thanks for your response. Sorry about that. We'll update the content soon.

    Regards,
    Srini

Comments are closed.